RiVidium Configuration Management Job Application

Applying for a Position



Blackboard Administrator

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Requisition #: 000662221

Job Title: Blackboard Administrator

Job Description:


  • Ensures the upkeep, configuration, and reliable operation of assigned computer systems in support of the project or program (Blackboard).
  • Installs new software releases and system upgrades, evaluates and installs patches, and resolves software-related problems.
  • Track instructor certification and maintain instructor/student permissions within Blackboard.
  • Upload, maintain, and modify courseware/examinations as needed.
  • Performs system backups and recovery.
  • Maintains data files and monitors system configuration to ensure data integrity.
  • Ensures implementation of system security measures.
  • Troubleshoots networking and operating system problems (Tier 2 Support for Recruiting and Retention College).
  • General experience will include operations experience on large-scale computer systems or multi-server local area networks.
  • Research Blackboard tools and capabilities to improve Blackboard operations

Education/Special Requirements

  • The Contractor is responsible for ensuring the Blackboard Administrator shall possess a Bachelor's Degree with Blackboard Administration experience,
    • or in lieu of Bachelor's, and Associate's Degree with three years Blackboard Administration experience.
  • Additionally,

    • prior recruiting command experience

    • prior experience working in Blackboard,

    • a good working knowledge of computer operations,

    • overall working experience with Microsoft Office programs,

    • and other associated software and specified web-based applications

    • and outstanding communicative skills (verbal & nonverbal) certification during the execution of this TO.


Specific Tasks

  • The Contractor shall configure and support the Blackboard environment throughout the RRC.
  • The Contractor shall coordinate with students and college staff through email, phone calls, and in the classroom to resolve issues, provide system updates, and provide Blackboard training.
  • The Contractor shall perform Blackboard functions that include: create user accounts: i.e. batch create users, change passwords, customize information, make announcements, and other Blackboard available functions.
  • The Contractor shall collaborate with training developers and instructor/writers to support course development and design in accordance with Blackboard guidance/SOP.
  • The Contractor shall track all Blackboard configuration and enhancement changes.  The changes shall be included and tracked as part of the TOSR.
  • The Contractor shall collaborate with extended Blackboard community through email, meetings, and phone calls to stay current with Blackboard operations.
  • The Contractor shall maintain a current roster of all personnel assigned that require access to Blackboard and the level of training completed and roles assigned. 
  • The Contractor shall assign user rights in accordance with level of training, roles, and SOP.
  • The Contractor shall maintain the RRC Blackboard SOP and make updated recommendations to the training directorate.
  • The Contractor shall research Blackboard tools that are available and make recommendation on their use.
  • The Contractor shall maintain adaptive control over all test in accordance with Test Control SOP and Blackboard SOP.
  • The Contractor shall prepare and deliver in person Blackboard training to college personnel as needed.
  • The Contractor shall resolve Blackboard trouble tickets within 24 hours. The Contractor will serve as the Tier 2 Army Training Help Desk Agent for all RRC courses.
  • The Contractor shall notify the RRC of any unscheduled Blackboard outages and/or future scheduled outages

Security Clearance

  • Tier 1 background check




Please fill out the short application form below. If you have applied for a position with RiVidium in the past, we will know by querying your email address within our database once you submit the form. At that time we will ask you if you would like to use the resume we have on file to apply for the position described above. You will also have the option to submit a new resume if you wish to do so.

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